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General Terms and Conditions

In these General Terms and Conditions, „student” or „learner” means the natural person who receives training from Cafe English. The service provider to the student is Cafe English. The brand name Cafe English is owned by Cromwell Global Media Kft. (1054 Budapest, Bajcsy-Zsilinszky út 58., tax number: 26608206-1-41, company registration number: 01 09 334831).
Acceptance of these Terms and Conditions constitutes a learning contract between the student and Cafe English. The contract starts on the date of purchase of the pass and expires on the date of the last lesson or the expiry date of the pass as shown on the website.

Subject of the study contract

The purpose of this study contract is for Cafe English, through its specialised communication training system, to help students develop their English communication skills with the help of their native teachers. The contract is between the student and Cafe English, with the aim of enabling the student to use English effectively and confidently in a variety of situations, whether in everyday conversation, professional communication or other language use situations.
Under the study contract, Cafe English is committed to using teaching methods and tools that maximise the development of the student's communication skills, taking into account the student's individual needs and language level. The emphasis is on practical language use and fluency of communication.

Teachers

The teachers at Cafe English are native English speakers. Their knowledge of Hungarian is limited or non-existent. Hungarian is not used in lessons under any circumstances by the teachers.

Definition of a mother tongue teacher

A mother tongue teacher is a language teacher who has acquired language skills in the language he or she teaches and uses that language in a natural context as a primary means of communication. Not necessarily born in the US or the UK, but raised in a culture where English is the primary language, he or she conveys authentic language use and cultural knowledge. A native English teacher has a deep knowledge of the subtleties, dialects and customs of the language and conveys this knowledge authentically to students in the classroom.

Structure of clocks

Homework is the basis for group and individual lessons. The student prepares on the basis of the homework and then the lessons are spent interactively, with the student actively participating in discussion for as much of the time as possible, ideally for 70% of the lesson. This approach provides an opportunity to develop communication skills while practising in real-life situations.
Speaking practice sessions are designed to develop communication skills, especially fluency, accuracy, fluency and pronunciation, without the teacher providing detailed explanations or focusing on vocabulary development.

Student responsibilities

The student agrees to arrive prepared for the type of lesson of his/her choice - group, individual or both - respecting the work and time of the teacher and other participants. This ensures that he/she can actively participate in the class and does not hinder the achievement of the original purpose of the lesson by being unprepared.
Furthermore, the student must appear in an orderly manner, taking care that his/her dress or appearance does not disturb or inconvenience the teacher or (in the case of group lessons) the other students. Students must not attend lessons under the influence of alcohol.
If the student opts to pay by instalments, the student agrees to ensure that, after the automatic debit note, there is sufficient funds on his/her credit card to cover the amount of the fee.

Cafe English's obligations

1. Individual lessons: At Cafe English, our teachers are committed to providing individual lessons tailored to the student's level and individual goals. Lessons are dynamic and based on a lesson plan, ensuring the student's progress in English. The teacher arrives at the agreed time, dressed appropriately, and guarantees good sound and image quality and a noise-free environment for online lessons. New topics introduced in the previous lesson, once the student has worked through and prepared, are reviewed together and interactively discussed, and the student is given new, motivating tasks to continue his/her progress. The aim of the lessons is to maximise the development of communication skills, especially in listening comprehension, fluency, accuracy, fluency, vocabulary development and pronunciation.

2. Group lessons: Cafe English ensures that its teachers prepare for group lessons according to the level of the group and based on a pre-designed lesson plan. Lessons are dynamic, providing opportunities for active participation and development. Teachers arrive punctually at the booked time, dressed appropriately and, in the case of online lessons, ensure adequate sound and image quality and a distraction-free environment. New topics introduced in the previous lesson are interactively reviewed once students have processed and prepared them, and then they are given new and interesting tasks to further develop their communication skills, with a focus on listening comprehension, fluency, accuracy, fluency, vocabulary development and pronunciation.

3. Speaking practice sessions: Cafe English is committed to helping students develop their spontaneous speaking skills during speech practice sessions, taking into account the level of the student. Teachers will be dressed in appropriate attire at the agreed time and will ensure good sound and image quality and an undisturbed environment. The sessions are designed to develop communication skills, in particular fluency, accuracy, fluency and pronunciation, without the teacher providing detailed explanations or focusing on vocabulary development. Speaking practice sessions are available exclusively online.

Description of some Services:

(A) Individual lessons

  1. Length of lessons: individual lessons last 45 or 60 minutes.

  2. Individual lessons are available online or in person.

  3. Conditions for individual lessons

    • For individual lessons, teachers are usually available between 8am and 8pm on weekdays. Teacher availability may vary and can vary from week to week. Although not guaranteed, some teachers may be available at weekends.
    • Some teachers teach exclusively online, while others are available both online and in person. This information can be found on each teacher's profile on the website, so it is worth checking before booking.
    • Specific times and availability of teachers - whether online or in person - are displayed in real time in the booking system when you make your reservation. As teacher availability is subject to change, we recommend that students try to book their lessons in advance after purchasing their season ticket to avoid booking difficulties due to lack of capacity.

  4. Teacher choice:
    When choosing a season ticket, students can also take into account the teacher's qualifications and specialisation. If the student wants to learn general, everyday English, he/she can choose the "General English" teachers, who will provide support in this area. However, if the student wants to develop more specialised, advanced language skills, for example in business or professional subjects, there are "Expert Instructor" teachers who specialise in specific training.

  5. Rentals:

    • For individual lessons, it is possible to buy discounted season tickets.

    • The amount of the discount depends on the type of pass chosen by the student and the number of seats purchased.

    • Passes are valid for 30 days, which means that the hours on the pass can be booked through the booking system within this period. Hours can be booked up to 45 days in advance.

    • If the student does not cancel or change his/her appointment at least 24 hours before the start of the lesson, the lesson is considered to have been held.

    • If the student has not used all or part of the lessons purchased, the unused lessons cannot be carried over to the next period for the basic season tickets and the student is not entitled to any refund.

    • In case the student buys a renewable pass, the unused hours will automatically roll over to the next period.

    • The original expiry date cannot be extended or extended.

    • In exceptional cases, a few days' extension is free of charge on an equitable basis.

    • If the extension request is longer than 3 days, the pass can be extended once and for a maximum of 30 days. The fee for this procedure is HUF 9.000.

    • When you buy a season ticket, you can choose whether the lessons are in a general language or of a professional and/or business nature.

    • For professional/business English classes, it is important to clarify that the role of the teacher is not to provide professional or business training, but to develop language skills. No teacher has expert-level knowledge of professional or business subjects, so they cannot be expected to provide professional training. However, teachers are able, with appropriate support and resources, to learn the vocabulary of a particular field and then deliver it in the form of a personalised curriculum. In this way, they can help students to integrate the vocabulary into their language skills and to use it confidently in practice.

    • Renewable season ticket:

      • Convenience of use: if you choose a renewable pass, students do not need to buy a new pass every month, as the system automatically renews it. This saves time and allows them to continue their lessons without interruption.

      • Continuous access: the pass does not expire at the end of the 30-day period, so the student can take the lessons at any time. Unused sessions are automatically rolled over to the next period, ensuring that nothing is lost.

      • Secure payment: the student's bank card details are stored securely by the card processing company STRIPE and the card is automatically debited with prior notification the next time a payment is due.

      • Flexible cancellation option: the renewable pass can be cancelled at any time, so students have full control over their pass and can adapt its use to their needs.

  6. How to book individual lessons:

    • Choose a season ticket and enter your preferences: the student chooses the season ticket that suits them and enters their preferences. The student will then receive confirmation of his/her choice.

    • Booking portal availability: the confirmation will include a link to the booking portal where the student can access the teachers' timetables.

    • Teacher selection: the booking portal allows the student to choose the teacher that suits him/her best.

    • View availability: on the selected teacher's page, the student can see the teacher's current availability, making it easy to find a suitable time.

    • Booking a lesson: Students can book a lesson at the time that suits them best, based on the available times.

    • Confirmation: after the booking, the student will receive a confirmation e-mail about the booked time.

    • Connection information:

      • For online classes: the confirmation email will include a link to join Google Meet.

      • For face-to-face lessons: the confirmation email will include the address of the school where the lesson will take place.

(B) Group lessons

Number of groups: The maximum number of students in the so-called micro-groups is 5.

Platform: Group lessons are available in person and online.

Length of hours: In group lessons, 2 academic lessons (45 minutes) are held in one session, without a break, for a total of 90 minutes. If the number of students in the group is reduced to 2, the duration of the lessons will temporarily be 60 minutes per lesson, until the number of students in the group is increased to at least 3.

Time of lessons: Classes are held regularly, on the date and at the time indicated in the notice on the website. Should there be a change to the regular class times, this will be recorded and confirmed by email between the parties. Individual lessons can be booked online with flexibility.

Content of English lessons in a group:

  1. Conversational group classes are designed to develop communication skills, particularly in listening comprehension, fluency, accuracy, fluency, vocabulary and pronunciation. During the classes, students actively practise English while the teacher continuously helps them to correct mistakes and achieve confidence in their use of the language.

  2. The lessons cannot be used for translation or interpretation.

  3. The timetable and scope of the training are described in the course description published on the WEB site.

  4. In addition to the textbooks used during language training, students are regularly provided with supplementary materials and exciting homework activities that effectively support the development of their speaking and listening skills.

  5. The lessons are based on preparation at home, as individual work, self-discovery and speaking practice are key to effective language learning. The recommended daily preparation time is 30-45 minutes.

The aim of the English lessons in a general language group is:
Cafe English group lessons are designed to develop communication skills so that students can use their existing vocabulary with ease and confidence in both Hungarian and foreign colloquial contexts. During the lessons, particular attention is paid to vocabulary development, fluency, pronunciation and listening comprehension, helping students to successfully integrate into everyday speech situations.

Mobility: students can change groups at any time according to their level and speed.

Unused hours for group lessons:

  1. In principle, it is not possible to make up for hours not taken.

  2. If a student is absent from a lesson and would like to make up the lesson, he/she can do so at a discounted rate for private lessons, based on the current public price table.

  3. All absent students will receive their homework and a brief outline of what was said in class by email from their teacher.

  4. There is also the possibility for the student to contact and practise with fellow students outside class, free of charge.

  5. In addition, the student has the possibility to use videoconferencing if he/she requests it at least 24 hours before the lesson. This allows the student to participate interactively in the class.

Conditions for suspension: if the student is temporarily unable to attend the course because of a disability, this will not affect the payment of the tuition fees for that month. If the student wishes to rejoin his/her usual group and feels that his/her knowledge has been eroded by his/her absence, he/she may take private lessons for an extra fee.

Payment of fees:
  1. Fees available: fees for group lessons can be found on the group lessons page of the website.
  2. Payment options: the fee can be paid in one lump sum or in instalments, by credit card only.
  3. Payment by instalments:
    (C) Speaking lessons
    1. Length of lessons: individual lessons last 20 minutes.
    2. Speaking lessons are only available online.
    3. Conditions for access to speech training sessions
      • Teacher choice:

        During the booking process, students are free to choose a teacher from the teachers available. It is not always necessary to work with the same teacher, as a rotation of teachers can be useful for spontaneous language development and for practising different speaking situations.

      • Type of tickets:

        Passes for speech lessons are available on the website, with different numbers of lessons. Students can choose between smaller and larger passes, according to their needs. The more hours included in the pass, the greater the discount per unit, making the higher number of hours more economical for regular language practice.

      • Use of occupations:
        • The procedure for booking speech training sessions:
          (D) Package offers:

          1. Package offers

            Cafe English offers three-month packages of varying intensities, giving students the opportunity to learn English individually and/or in groups. The packages allow students to develop up to a full level of English in the time available.

          2. Package contents and pricing

            The detailed content and pricing of the packages can be found on the website under the description of the package. The number of lessons per week, the ratio of individual to group lessons and the number of speaking practice sessions are adapted to the student's needs and timetable. The student is free to choose from the packages available according to the conditions indicated on the website.

          3. Payment terms

            The packages can be paid in a lump sum or in monthly instalments. In case of payment by instalments, the following conditions apply:

            1. Payment by instalments is made exclusively by credit card through the STRIPE system.

            2. Your credit card data is stored securely by the card processing company STRIPE.

            3. Before the due repayment, the student will receive advance notice of the next debit.

            4. The student must ensure that the cover for the instalment is available at the time of payment.

          4. Personalised packages

            If none of the standard packages are suitable for the student, it is possible to create a tailor-made package. To do this, the student can contact Cafe English's customer service and a package will be put together according to their individual needs.

          5. Enrolment process

            To purchase the package, you need to complete the following steps:

            1. The student selects and purchases the package that suits them via the website.

            2. If the package includes group lessons, the student will be required to take a placement test to determine the current language level.

            3. The dates of the group lessons are agreed between the parties, taking into account the results of the assessment and the availability of places. Individual lessons can be booked through an online interface, where the student can choose his/her teacher and, depending on the teacher's availability, the time of the lesson.

            4. After choosing the payment method and buying the pass, the learning starts.

          6. Other conditions

            For more details on the lessons included in the packages, such as the exact duration of group and individual lessons and the number of speaking practice sessions, please refer to the specific package descriptions on the website.

          Quizlet

          For all types of training, students have free access to the Quizlet vocabulary card system.
          Access is granted as long as the student is actively participating in the training.
          If the student does not renew his/her pass, the vocabulary card system created during the course will be automatically deleted without a reminder.
          Students have the option to transfer their vocabulary card set to their own personal Quizlet system during the course, so that they will still have access to the vocabulary cards after the course.

          Cafe English lessons cancelled

          In the case of a teacher's prior notice (24 hours in advance), the missed lesson will be made up according to a schedule agreed with the students. The missed lesson and its replacement will not entail any obligation to reimburse the fee to either party.

          Teacher exchange

          Cafe English reserves the right to change teachers during the course. The study agreement between the parties may not be terminated by either ordinary or extraordinary notice.

          Public holidays

          There are no lessons on these days.

          Language exam preparation

          The language exam preparation can be taken as a separate module after the basic training or in parallel with it, for an extra fee, with the assistance of an external teacher. As exam preparation is not part of the basic profile of Cafe English and the group classes are taught in the vernacular, we will find an individual tutor to help the student prepare for the exam.

          Validity

          Cafe English reserves the right to update the terms and conditions of this Agreement from time to time.

          1. The amendments will be published on the website at cafeenglish.eu/altalanos-szerzodesi-feltetelek.

          2. The current (not the one in force at the time of enrolment) GTC will always apply between the parties.

          3. The student will be notified of changes to the GTC to the email address he/she has provided.

          4. If the student does not agree with the change to the GTC and communicates this in writing, the student will no longer be bound by the study contract at the end of the term. No further automatic extension of the course will be granted.

          Contributions

          1. By entering into a study contract, the Student agrees that Cafe English may process his/her name, telephone number and email address for contact purposes during the course and for 5 years thereafter for the sole purpose of sending promotional offers. (The Student may unsubscribe from promotional offers at any time.)

          2. Cafe English undertakes not to disclose this information to third parties under any circumstances without the prior consent of the student. It also undertakes to store and process your data in accordance with the security requirements laid down by law.

          3. For quality assurance purposes, Cafe English may make audio and/or video recordings for online or face-to-face lessons with prior notice. Recordings may be stored for up to 30 days, after which they will be automatically destroyed. The recordings will be used for internal use only, for the purpose of improving the quality of teaching and for training and quality assurance purposes.

          Contact

          Contact details of Cafe English:

          Email: info@cafeenglish.eu
          Phone number: +36 1 987-6831

          Rules on automatic notifications

          Students will receive automatic confirmations and other notifications from the IT systems during the booking process and the completion of the study contract. Please note that these e-mail addresses are for sending only and do not receive incoming messages.
          Accordingly, if students have any communication - such as cancellations, postponements, changes or any other matter - they should only send it to the central e-mail address. The contact details of the central email address are included in this contract and on the Cafe English website.

          Creation of a contract

          This Agreement shall become valid and binding between the parties at the moment when the student has paid the consideration for the educational services provided for in this Agreement, in whole or in part, in cash, by bank transfer, by credit card, or by expressing his/her intention to enter into the Agreement by using the educational services.